THE CHALLENGE

Mike Sillon, owner of 20 Aroma Joe’s Locations, was experiencing Internet outages at many of his coffee shops. These outages would cause the Point-of-Sale system and Aroma Joe’s Loyalty cards to stop transacting. This was a big inconvenience to both customers and employees. When these outages occurred, Mike’s locations would experience longer checkout times and lineups resulting in unnecessary giveaways as the business adhered to their company policy and commitment to excellence.​

 

THE SOLUTION

Mike reached out to his trusted technology advisor Genesis Business Advisors. After an extensive search, Genesis Business Advisors found RabbitRun Technologies Inc., the creator of an SD-WAN solution specifically designed for Small Businesses. They did not charge up-front fees for equipment and offered the solution as-a-Service through Valued Resellers and Channel Partners. After reviewing this new Small Business SD-WAN solution and testing performance, Genesis Business Advisors was able to address Mike’s Internet outage issues by recommending and deploying RabbitRun’s built-in multi-carrier cellular backup at each location.

 

THE RESULTS

With RabbitRun, Mike saved over $40,000 of up-front equipment costs and now spends 50% less on monthly charges compared to other solutions.“I highly recommend RabbitRun to any franchise business that needs a reliable way to ensure their POS is always available with a high-quality managed networking solution.”

Mike Sillon – Aroma Joe’s​